Technical Support

Green Mountain Access (GMA) is pleased to offer toll-free Internet technical support for our customers 7 days a week, 24 hours a day. As a valued customer of GMA, you are entitled to these benefits. Below we have outlined the Platforms, Applications, and Hardware we support as well as how to contact our technical support team.

Supported Platforms

  • Macintosh (10.x and above)
  • Windows XP, 7 and 8
  • Mac iOS Devices

Supported Applications

Internet Browsers

  • Internet Explorer (All Versions)
  • Mozilla FireFox
  • Safari

Internet Mail

  • Outlook Express (All Versions)
  • Outlook (98, 2000, 2002/XP – note: email functions only)
  • Gmail Platform
  • MacMail
  • Mozilla Thunderbird

Supported Hardware

Support of DSL and FTTH modem/gateways limited to certain models of Allied Data, Best Data, BEC Technologies, VisionNet & Comtrend.

Ways to Contact Us

You may contact GMA Tech Support several different ways:

Internet (24 hours a day, responses only during normal GMA business hours)

Telephone (24 hours a day, 7 days a week)

  • Call our GMA Technical Support team at 888-321-0815 or 496-8598

DISCLAIMER: GMA will provide the highest level of Internet technical support for our customers. However, we will not allow abuse of our support services. We provide technical support on the above listed products only. We do not provide training on how to use the Internet. We also do not provide support on how to fix your computer. You should contact your computer manufacturer’s support team for assistance with those needs. Please note that continued abuse of our technical support system may result in a loss of future support privileges. GMA reserves the exclusive right to determine what constitutes abuse of our technical support system.

Additional GMA Support Polices & Services

GMA Hardware Return Policy: GMA provides a 30 day “no questions asked” return warranty on all hardware we sell. After 30 days, our customers are covered by the hardware warranty from the manufacturer. It is the customer’s responsibility after 30 days to deal directly with the manufacturer for support of the product. Some manufacturer’s can provide annual service contracts for an additional fee. Also, GMA highly recommends that all hardware be protected by UPS and surge protection (protection should be at a minimum rated for “transient voltage surge suppressor”, meeting the criteria for UL 1449).

GMA Hardware Loaner Policy: In the event of hardware problems with modems and/or routers, customers may in some cases request loaner hardware from GMA. We usually stock most supported products in our Hinesburg office, and have them available for your use. Upon receipt of the hardware, the customer’s account will be charged for the cost of the equipment. When the hardware is returned to GMA, the customer will receive a credit for the full amount. This policy is not intended for customer’s to demo products they are considering purchasing.