KB: FAQ
- Topics in this category:
- Account
- Virus Protection
- DSL
- Security
- Wifi
Bill Payment Options
What payment options do you offer? WCVT offers the following convenient ways to pay your bill: Online via SmartHub – SmartHub is a web and mobile account management app that allows customers manage their account, view and pay their bill and report services issues and outages. Click here for more information and to sign up. Mail – […]
- Topics:
- Account
Do I need Anti-Virus Software on my computer?
YES. While GMA scans for viruses transmitted via email, we cannot catch them all. Having up to date anti-virus software on your computer will offer protection against viruses transmitted via both web surfing and email. Read about some free anti-virus solutions.
- Topics:
- Virus Protection
Should I use a surge protector to protect against power issues and/or lightning?
We recommend using a quality surge protector rated for Broadband (DSL). Uninterruptible Power Supplies (UPS) are another option to provide the safety of a battery backup to your computer equipment. Try to steer clear of the cheaper models. Many of these units are nothing more than extension cords and offer little protection. Also note, many […]
What is the difference between DSL and Cable connections?
DSL bandwidth can be guaranteed and is private, whereas cable modems work over a shared network and can be slowed down by the number of users sharing the network at any one time. Due to their shared environment, Cable modems are also more vulnerable to hacking. The telco network by design is much more reliable […]
- Topics:
- DSL
How can I receive email alerts regarding planned network upgrades/maintanence?
Planned Maintenance E-mail Alert Notification Please click subscribe, or unsubcribe, to be added to or removed from our planned network outage mailing list. By subscribing you will receive an e-mail notice alerting you of any planned Green Mountain Access network maintenance. Generally you will be sent an email alert at least 24 hours prior to any maintenance. […]
Waitsfield and Champlain Valley Telecom/Green Mountain Access Service Area
Waitsfield and Champlain Valley Telecom Telephone Service Area All customers in the Waitsfield and Champlain Valley Telecom telephone service territory in the central Champlain and Mad River Valley regions of Vermont have access to High-Speed Internet service. This includes customers we serve in all or parts of the following Vermont communities: Addison, Bolton, Bridport, Bristol, […]
Why do I need wireless security?
Wireless technology has become very popular in recent years, and it is rare to find a home without at least one or two wireless devices. The convenience of wireless networks has changed how people use computers,TV’s and video games, but it has also created new security concerns and challenges. Wireless radio frequency signals broadcast through […]
Why do I have to reboot my computer? Why does it work?
Here are some examples of when you might need to reboot your computer and why they work. If your computer is “frozen” or “locked up”, rebooting can fix this. One concern here is the possibility of data loss. When your computer is no longer responding, any unsaved data was already beyond salvage at that point. […]
How Can I Test My Internet Speed?
Tips For Optimizing Your Internet Speed Customers often ask us how to test, choose, and optimize the speed of their Internet connection. Here are some tips on testing and optimizing your Internet speed. Follow these steps to run the most accurate speed test: Limit the number of applications and devices using your Internet connection at […]