Case Study: Jamieson Insurance

February 4th, 2014

Jamieson InsuranceJamieson Insurance Manages Three Offices with Hosted IP Phone Service

About Jamieson Insurance

With offices in Waitsfield, Waterbury, and Richmond, Jamieson Insurance Agency, Inc. is conveniently located to serve all of central and northern Vermont and the Champlain Valley. It offers customers the advantages of in-depth local and regional knowledge, personal attention and professional service, and the ability to choose from a wide range of insurance policies due to Jamieson Insurance’s status as an independent insurance agency.

The Challenge

The combination of continued growth, new employees, and three geographically distinct office locations presented a communications challenge for Jamieson Insurance. They needed a new phone system that could grow with changing needs, help the company stay connected to customers and suppliers, and effectively carry on internal communications.

Jon Jamieson, owner of Jamieson Insurance, contacted Waitsfield and Champlain Valley Telecom (WCVT) for a solution and found what he needed. According to Jamieson, “We were pushing our hardware-based phone system beyond its capabilities and it was no longer meeting our needs. We took a hard look at all of our options and decided a Hosted IP solution from WCVT would be best for us. The fact that there was no significant capital investment and we could deal with one local provider was also a big selling point.”

“We were pushing our hardware-based phone system beyond its capabilities and it was no longer meeting our needs.” – Jon Jamieson, Owner, Jamieson Insurance Agency

The Solution

Jamieson worked together with Kris Merchant, Sales Manager for WCVT, to design a solution that met the agency’s current and future requirements. Having upgraded to a fiber-optic connection last year, it made sense to choose Hosted IP Phone Service. Said Jamieson, “WCVT explained the advantages of moving technology to the cloud and how Hosted IP Phone Service would be flexible, scalable, and able to significantly improve our internal and external communications. Since our working relationship with WCVT dates back to our early days, their people clearly understood my needs,” Jamieson said.

Within weeks of the decision, Jamieson Insurance had its new Hosted IP Phone Service working seamlessly in all three locations. According to Jamieson, “There was very little equipment to install and the WCVT crew had everything up and running in less than a day. My staff loves it and the transition couldn’t have been easier.”

The Results

  • Flexibility to Meet Growing Needs – “The flexible infrastructure can grow as my business grows and changes. There are no limits to adding users, sites, and features. This solution scales effortlessly,” said Jamieson.
  • Predictable Costs – Jamieson noted, “I like the fact that Hosted IP Phone Service enables me to predict my voice and data costs for the coming years. I know in advance what the costs will be if we decide to make changes.”
  • Easy Self-Management and Administration – With WCVT’s web portal, Jamieson can manage Jamieson Insurance’s telecommunications infrastructure himself, performing tasks that previously required a technician’s visit. In addition, the agency’s employees can easily configure their phones to suit individual needs and preferences.

To find out how Hosted IP could save your business time and money, contact:

Kris Merchant
Sales Manager
(802) 496-8554