Network Alert: Green Mountain Access and WCVT does not request passwords or similar customer account information...

Green Mountain Access (GMA) is pleased to offer toll-free Internet technical support for our customers 7 days a week, 24 hours a day. As a valued customer of GMA, you are entitled to these benefits. Below we have outlined the Platforms, Applications, and Hardware we support as well as how to contact our technical support team.

Supported Platforms

  • Macintosh OS (10.x and above)
  • Windows 8 and above
  • Mac iOS Devices
  • Android Devices

Supported Applications

Internet Browsers

  • Internet Explorer / Microsoft Edge
  • Mozilla FireFox
  • Safari
  • Chrome

Internet Mail

  • Outlook – note: email functions only
  • MacMail
  • Mozilla Thunderbird
  • Zimbra Webmail (offered by GMA)

Supported Hardware

Support of DSL and FTTH modem/gateways limited to certain models of BEC Technologies, Calix, Comtrend, Arris, Ruckus, AirTies, and Ubiquiti solutions offered by GMA

Ways to Contact Us

You may contact GMA Tech Support several different ways:

Internet (24 hours a day, responses only during normal GMA business hours)

Telephone (24 hours a day, 7 days a week)

  • Call our GMA Technical Support team at 888-321-0815 or 496-8598

DISCLAIMER: GMA will provide the highest level of Internet technical support for our customers. However, we will not allow abuse of our support services. We provide technical support on the above listed products only. We do not provide training on how to use the Internet. We also do not provide support on how to fix your computer. You should contact your computer manufacturer’s support team for assistance with those needs. Please note that continued abuse of our technical support system may result in a loss of future support privileges. GMA reserves the exclusive right to determine what constitutes abuse of our technical support system.