Currently there are no known network issues. If you are experiencing an issue please contact us.

Responsibilities include:

  • Providing high-quality moderately complex technical support to Green Mountain Access customers
  • Supporting all broadband transactions, which include service orders, general service, and technical support questions via telephone, live chat, mail, and office contacts
  • Reconciling concerns regarding customer accounts and/or documentation of broadband service related troubles, as well as the sale of appropriate products and services

Qualified applicants must have:

  • A high school diploma or equivalent, as well as a minimum of one year’s call center and/or technical support experience, or an equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities
  • A solid understanding of concepts, practices, and procedures associated with information technology technical support required
  • Advanced internet skills and knowledge regarding e-mail, web hosting, broadband and wireless connectivity, along with general knowledge of a variety of broadband platforms
  • Knowledge of both hardware and software applications is desirable, including knowledge of a variety of mobile, wireless, and streaming devices and their corresponding operating systems (i.e. iPhones, Android devices, iPads, tablets, Roku, Chromecast, sling devices, etc.)
  • Knowledge of networking concepts, along with an understanding of IP and wireless standards and protocols required
  • Strong interpersonal skills necessary to maintain productive relationships with customers in resolving service questions

EOE (Equal Opportunity Employer)

How to Apply

Please submit letter of interest, resume, and application to the address below. No telephone calls please.

View and Print Application

Please submit resumes to:

Waitsfield and Champlain Valley Telecom
Attn: Human Resources
PO Box 9
3898 Main Street
Waitsfield, VT 05673-0009

If you are having trouble accessing any content on, or otherwise require assistance with, our online application, please contact us during normal business hours and we will be happy to assist you, or to provide you with an alternative application option.