Currently there are no known network issues. If you are experiencing an issue please contact us.

Make sure your computer is directly connected to your modem with an ethernet cable (the yellow cord that came with your modem)

Open your internet browser and clear the address bar at the top. Type the modem’s IP address, 192.168.1.254 as shown below, then press Enter on your keyboard

A window requesting a login will appear. Type the word admin (all lowercase) in both the username and password fields, and click OK or Login

Once you are logged into the modem, click on Wireless on the left

Click the box next to Enable to remove the check mark, then click Apply at the bottom. Once the page refreshes, you can close the browser window