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March 13th, 2020

To our customers, our neighbors, and our communities,

Like everyone, Waitsfield and Champlain Valley Telecom (WCVT) has been paying close attention to the onset and spread of the coronavirus (COVID-19) over the past few weeks. We take the responsibility of ensuring the health and safety of our employees, customers, and our community very seriously.  We also understand that as more people change their habits by working from home and choosing to spend free time at home rather than in crowded public spaces, our customers will depend more than ever on our services. Therefore, we want to inform our customers that we are taking the following steps to ensure that we are providing and maintaining our services in the safest possible manner.

Visits to Customer Locations

If you are expecting one of our technicians to visit your home or business on an installation or repair call, please know that we’re taking extra precautions to protect you and our employees. We’re also asking our technicians to limit their in-person contact with customers by practicing “social distancing” and being mindful of only entering customer premise when absolutely necessary. Attention to these types of factors will better ensure the safety of each and every customer we serve.

For our customers who don’t feel well or believe that they’ve been exposed to COVID-19, please refrain from coming into our WCVT offices. We are happy to provide assistance via phone at 802.496.3391, email at csdept@wcvt.com or support@gmavt.net or via chat on our website at www.wcvt.com.

Our Corporate Work Environment

To further safeguard the health of our employees, we have instituted additional measures focused on travel and the spread of disease. WCVT has limited all non-essential travel for business. We have also canceled or postponed all large meetings and employee gatherings. As our office staffs are able, they’ve been requested to conduct as many meetings virtually as possible.

We will continue to closely monitor this situation as it develops.  Our focus is and will remain on doing all we can to best protect our team, our customers, and the communities we serve.

Many thanks,

Waitsfield and Champlain Valley Telecom