Lifeline Telephone Program

What is the Lifeline Program

To help make telephone service more affordable, eligible low-income Waitsfield and Champlain Valley Telecom customers can qualify for a discount on residential local service* at their primary residence under the Lifeline Program. The Lifeline Program is a federal and state of Vermont government benefit program.  Lifeline Program customers may also qualify for free toll blocking to help control long-distance usage. Customers using this offering can still use pre-paid calling cards or dial-around services to place long-distance calls from their homes.

Only one Lifeline Program discount is available per household on either a wireless or wireline telephone service. Under the Lifeline Program, a household is defined as any individual or group of individuals who live together at the same address and share income and expenses. The Lifeline Program benefit is non-transferable. Consumers who willfully make false statements in order to obtain the discount can be punished by fine or imprisonment or can be barred from the Lifeline Program.

Who is eligible for the Lifeline Telephone Credit?

Two groups of Vermont residents with telephone service are eligible for the credit. You are eligible if you reside in Vermont, have phone service, and:

  • You will be 65 or older by June 15, 2016 and your household income is less than $27,878.00
  • OR you are under 65 and your household income is less than $23,895.00

Persons who receive 3SquaresVT, Federal , Federal Public Housing Assistance (Section 8),  Fuel Assistance, Medicaid, National School Lunch Program’s Free Lunch Program, Reach Up, or Supplemental Security Income (SSI) may be eligible to apply year-round for Lifeline through the DCF’s Economic Services Division. For questions about the credit call the DCF’s Economic Services Division Benefits Service Center at 1-800-479-6151.

For more information about the Lifeline Telephone Service Credit Program:

  • Seniors may call the Senior Help Line at 1-800-642-5119 to reach your local area agency on aging
  • Under 65 call the DCF’s Economic Services Division at 1-800-479-6151


*Click here for more information on Local Service.