Lifeline Telephone Program

What is the Lifeline Program

To help make telephone service more affordable, eligible low-income Waitsfield and Champlain Valley Telecom customers can qualify for a discount on residential local service at their primary residence under the Lifeline Program. The Lifeline Program is a federal and state of Vermont government benefit program. Lifeline Program customers may also qualify for free toll blocking to help control long-distance usage. Customers using this offering can still use pre-paid calling cards or dial-around services to place long-distance calls from their homes.

Only one Lifeline Program discount is available per household on either a wireless or wireline telephone service. Under the Lifeline Program, a household is defined as any individual or group of individuals who live together at the same address and share income and expenses. The Lifeline Program benefit is non-transferable. Consumers who willfully make false statements in order to obtain the discount can be punished by fine or imprisonment or can be barred from the Lifeline Program.

Who is eligible for the Lifeline Telephone Credit?

Two groups of Vermont residents with telephone service are eligible for the credit. You are eligible if you reside in Vermont, have phone service, and:

  • You will be 65 or older by June 15, 2017 and your household income is less than $28,035.00
  • OR you are under 65 and your household income is less than $24,030.00

Persons who receive 3SquaresVT, Federal Public Housing Assistance, Fuel Assistance, Medicaid, Reach Up, Supplemental Security Income (SSI) or Veterans Pension/Survivors Program may be eligible for at least a $9.25 monthly telephone discount through the Lifeline Program.   .

For more information about the Lifeline Program:

  • If you are 60 years and over, please call the Senior Help Line at 1-800-642-5119
  • If you are under 60, please call the Economic Services Division at 1-800-775-0507
  • For more information and application form, click here.