When you become part of the Waitsfield and Champlain Valley Telecom family, you’re joining a one hundred year old organization that values its employees and recognizes the important contribution each one makes to our company’s success.
Our progressive benefits and compensation package reflects the appreciation we have for our employees and rewards them for their commitment and dedication to our company.
Managing a family-friendly atmosphere in a fast-paced industry can present challenges, but we keep a careful eye on workplace satisfaction and quality, as we do on product and customer service quality. We are looking for people who share our passion for excellence and are willing to grow with us in the future. We are an EOE (Equal Opportunity Employer).
Current Job Openings
- Internet Support Associate
- Customer Service Associate
Internet Support Associate
Green Mountain Access, a subsidiary of Waitsfield and Champlain Valley Telecom, a Vermont based telecommunications solutions provider, is seeking a qualified individual to join our staff in Hinesburg, Vermont. Responsibilities include providing high-quality moderately complex technical support to Green Mountain Access customers, supporting all broadband transactions, which include service orders, general service, and technical support questions via telephone, live chat, mail, and office contacts. Also responsible for reconciling concerns regarding customer accounts and/or documentation of broadband service related troubles, as well as the sale of appropriate products and services.
Qualified applicants must have a high school diploma or equivalent, as well as a minimum of three years “help desk” and technical support experience, possessing a solid understanding of concepts, practices, and procedures associated with information technology technical support. Additionally, advanced internet skills and knowledge regarding e-mail, web hosting, broadband and wireless connectivity required along with advanced knowledge of a variety of broadband platforms including fiber-to-the-premise, ADSL, and VDSL.
Sophisticated knowledge of both hardware and software applications is desirable, including knowledge of a variety of mobile, wireless, and streaming devices and their corresponding operating systems (i.e. iPhones, Android devices, iPads, tablets, Roku, Chromecast, sling devices, etc.). Proficiency in all aspects of home and business networking concepts along with knowledge of IP and wireless standards and protocols required.
Strong interpersonal skills necessary to maintain productive relationships with customers in resolving service questions and marketing new services also required.
Customer Service and Internet Support Associate
Waitsfield and Champlain Valley Telecom, a Vermont based telecommunications solutions provider located in central Vermont, is seeking a qualified individual to join our team. Responsibilities include providing high quality telephone, broadband, and technical support services to WCVT’s customers via telephone, internet, live-chat, mail, and office contacts. Also responsible for sales of appropriate products and services, as well as processing service requests. Qualified applicants must possess a minimum of one-year customer service and/or sales experience; however, demonstrated work experience within a call-center environment with established sales experience preferred. Additionally, general internet experience both from a technical and sales aspect with knowledge regarding e-mail, web hosting, broadband, and wireless connectivity services preferred. Knowledge of both hardware and software applications is desirable, including knowledge of a variety of mobile, wireless, and streaming devices and their corresponding operating systems. Applicant must have strong interpersonal communications skills necessary to maintain productive relationships with customers in resolving service and billing-related questions, as well as marketing new services, including the ability to enthusiastically work with co-workers and customers in a constructive and cooperative manner. Proficiency in Microsoft Office software applications preferred.
How to Apply
Please submit letter of interest, resume, and application to the address below. No telephone calls please.
Please submit resumes to:
Waitsfield and Champlain Valley Telecom
Attn: Human Resources
PO Box 9
3898 Main Street
Waitsfield, VT 05673-0009