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When you become part of the Waitsfield and Champlain Valley Telecom family, you’re joining a one hundred year old organization that values its employees and recognizes the important contribution each one makes to our company’s success.

Our progressive benefits and compensation package reflects the appreciation we have for our employees and rewards them for their commitment and dedication to our company.

Managing a family-friendly atmosphere in a fast-paced industry can present challenges, but we keep a careful eye on workplace satisfaction and quality, as we do on product and customer service quality. We are looking for people who share our passion for excellence and are willing to grow with us in the future. We are an EOE (Equal Opportunity Employer).

Customer Service/Internet Support Associate.

Responsibilities include providing high quality telephone, broadband, and technical support services to WCVT’s customers via telephone, internet, live-chat, mail, and office contacts.  Also responsible for sales of appropriate products and services, as well as processing service requests.  Qualified applicants must possess a minimum of one-year customer service and/or sales experience; however, demonstrated work experience within a call-center environment with established sales experience preferred.  Additionally, general internet experience both from a technical and sales aspect with knowledge regarding e-mail, web hosting, broadband, and wireless connectivity services preferred.   Knowledge of both hardware and software applications is desirable, including knowledge of a variety of mobile, wireless, and streaming devices and their corresponding operating systems.  Applicant must have strong interpersonal communications skills necessary to maintain productive relationships with customers in resolving service and billing-related questions, as well as marketing new services, including the ability to enthusiastically work with co-workers and customers in a constructive and cooperative manner.  Proficiency in Microsoft Office software applications preferred.

How to Apply

Please submit letter of interest, resume, and application to the address below. No telephone calls please.

View and print employment application

Please submit resumes to:

Waitsfield and Champlain Valley Telecom
Attn: Human Resources
PO Box 9
3898 Main Street
Waitsfield, VT 05673-0009

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