No known network issues.

Tilson / Boundless Broadband Subscribers

Waitsfield and Champlain Valley Telecom (WCVT) successfully completed the acquisition of Tilson / Boundless Broadband Vermont’s fiber assets on Wednesday, August 27, 2025.

We are thrilled to welcome you to our broadband family!

Our team is dedicated to making your transition seamless and ensuring your experience is exceptional.

While we may be new to your neighborhood, we’ve proudly served Vermonters for over 121 years as a fourth-generation family business. We’re also the trusted operating partner for three of Vermont’s Communications Union Districts (CUDs): CVFiber, Maple Broadband, and NEK Broadband.

Our commitment to reliable service and responsive support is unwavering. Our customer service team is available Monday through Friday, 8:00 AM to 5:00 PM, and technical support is available 24/7 to keep you connected.

Introducing SmartHub

This will replace your Sonar Pay.

SmartHub is our secure online and mobile platform where you can:

  • Pay your bill (one-time or setup auto payment)
  • Manage your account details
  • Report service issues

Learn more about SmartHub: What is SmartHub?

Your First Bill From WCVT

  • Billing Date: October 1, 2025
  • Billing Period: October 1–31, 2025
Create SmartHub Account
sonarPay to SmartHub

Customer FAQ: Your Broadband Service Transition

Welcome! We’re excited to welcome you to our broadband family. We understand you may have questions about what this change means for you.

We are Waitsfield and Champlain Valley Telecom, and we have acquired the local Vermont fiber network of your previous provider Tilson / Boundless Broadband and are your new internet service provider. Though we may be new to your neighborhood, we’ve been serving Vermonters for over 121 years as a fourth-generation family business. We are also proud to be the operating partner for three of Vermont’s Communications Union Districts (CUDs) – including CVFiber, Maple Broadband, and NEK Broadband.

We are excited to serve you and are committed to making your transition smooth and your experience exceptional.

No. Your service will continue without interruption. We are working behind the scenes with Tilson to ensure a smooth transition.

For now, your current plan and pricing will remain the same. If any changes are needed in the future, we’ll notify you well in advance and explain your options clearly.

You can now reach our local customer support team at:

We’re investing in:

  • A faster, more reliable network
  • Improved customer service
  • Easier billing and account management
  • Future network upgrades including additional bandwidth, redundancy, and resiliency

Please contact our Customer Service team at 802-496-3391 or send us an email. We’re here to help and committed to resolving any issues quickly and fairly.

Contact Us

Call
802-496-3391
800-496-3391

Click
Send us an email

Visit
Waitsfield Business Office
Hinesburg Branch Office