January 18th, 5:50pm Email Server Update
The server restoration is a 2 step process outlined below:
Step 1: Restore server access and users ability to send and receive email.
The ops team engineers have the new server up and they are now restoring access to the email boxes in trouble. This will allow those users to send and receive new email. We estimate this part of the restoration should be complete this evening. Users may see partial operation as the process is underway.
Step 2: Restore old mail and new mail messages sent to users during the outage.
Old mail and contacts (and new mail sent to you during the outage) will NOT appear immediately. The engineers have begun the process of restoring old mail now. Your old mail is NOT lost. It is being restored. We do not have an ETA on when that piece of the project will be complete as it is MANY terabytes of data.
We will post progress updates here as they become available.