News

We’d Love Your Feedback – Take Our Annual Customer Survey

January 3rd, 2018

Please take a few minutes and complete our annual online customer satisfaction survey. We are constantly making improvements to our services based on the feedback we receive from our customers. Just for filling out the survey, you will be entered for a chance to win an iPad Pro. The drawing will be held on February 1, so be sure to complete the survey and get your name entered.

Click Here To Take Our Survey

Click here for contest rules.

How Does The FCC Decision On Net Neutrality Affect Me?

January 1st, 2018

As you may have heard, the Federal Communication’s Commission (FCC) voted on December 14, 2017 to overturn certain Net Neutrality protections. So what is Net Neutrality and what does this mean to me?  First off, please know that we happen to disagree with the ruling to overturn Net Neutrality rules and do not have any plans to change our business practices or how we provide your Internet service.

Net Neutrality was a fundamental guiding principle that the Internet was founded on an open Internet and prevented service providers from speeding up, slowing down, or blocking any type of content, applications, or websites. In addition, Net Neutrality also included certain consumer protections, as well as issues regarding privacy, site blocking issues and preferential service (Internet fast lanes), which may be based on agreements or fees paid.

As a rural, Independent telecommunications company, we are regulated differently than the large national telecommunications providers. When Net Neutrality was made law, the rules didn’t change for us. We were already regulated under Federal Communications Act Title II rules and were adhering to certain consumer protections including stringent privacy protections in operating our network. We have never stored any user information regarding websites visited, nor do we have any business relationships with any third party organizations that might be interested in obtaining that data. As a result of changes in the Net Neutrality law, we will not change any of our business practices.

However, as a small Internet Service Provider, we are concerned that the large national telecommunications providers may seek deals that will isolate or block the services of smaller providers like us. We are very much in favor of rules that allow everyone a fair playing field and we view that overturning Net Neutrality rules runs counter to this. With the amount of attention that Net Neutrality has recently received, we believe that we will not see any impacts in the short-term. The Vermont Congressional delegation is pro Net Neutrality and is working to take measures to pass legislation to protect consumers and keep the Internet open for all.

Special Notice Regarding Waitsfield Cable Rates

January 1st, 2018

Due to the continued annual escalation in programming fees, including increases to continue to carry our local, regional and premium channels, the following rates will be effective with your February bill. Please do not hesitate to contact our Customer Service Department at 496-5800 with any questions.

 Monthly Service Charges (effective February 1, 2018)*

Basic Service                           $37.25

Standard Service                     $92.40

Preferred Service                    $108.40

*A set-top box is required for each television.  Applicable VT sales tax and public, educational and government surcharges apply.

For more information on what continues to drive cable TV rate increases, click here.   As always, if you have any questions, please contact our Customer Service Department at 496-5800.

Waitsfield Cable Announces Channel Line Up Changes

December 29th, 2017

Effective January 1, 2018, Chiller (channel 98) will no longer be available on the Waitsfield Cable line up. Also effective January 1st, the following channels will now be included in our Basic Service Package:

  • Channel 133 – Movies! (formerly WCAX 3.2 WCAXTRA)
  • Channel 135 – CW Plus
  • Channel 136 – MeTV
  • Channel 139 – PBS Kids
  • Channel 140 – PBS Create
  • Channel 151 – MHz
  • Channels 152 and 352 in HD – PBS Plus

Coming soon, Hallmark Drama will be added to the Waitsfield Cable Preferred Service package.  Hallmark Drama will feature iconic dramas, original movies and series, and some of TV’s most time-honored films.  You can find Hallmark Drama on Waitsfield Cable channel 64 in standard definition and 264 in high-definition.

Click here to view our current Channel Guide.

WCVT Employees Donate Over $7,500 for Hurricane Relief

November 15th, 2017

Waitsfield and Champlain Valley Telecom (WCVT) employees donated more than $7,500 to the American Red Cross to help with hurricane relief efforts.  Employees raised funds through a company-wide raffle, individual donations and through the company’s Contributions Committee.

Our thoughts continue to be with the many people whose lives were so severely impacted by hurricanes in Texas, Florida and Puerto Rico,” said Gregg Haskin, President and CEO of Waitsfield and Champlain Valley Telecom.  “We are extremely proud of our employees’ generosity and willingness to help those in need.”

Great job Team WCVT!

Fall Issue of Our Business Connections Magazine Hot Off the Press

October 10th, 2017

The latest issue of our Business Connections Magazine is hot off the press and out for mail delivery. This issue spotlights Mad River Taste in Waitsfield, and includes articles on our Hosted IP Phone Service, Ransomware prevention and more. Read the most recent issue of our Business Connections Magazine and let us know what you think.

As always, feedback welcomed!

 

 

NESNgo Now Available To Waitsfield Cable Subscribers

September 21st, 2017

Waitsfield Cable Standard and Preferred customers can now get access to NESN content through the NESNgo website. To access, you must first register for access to WatchTVeverywhere.

WatchTVeverywhere streams some of your favorite channels and programming to your tablet, smartphone, laptop and other devices from anywhere you can receive an Internet signal: inside your house, at the office, hotel, airport, vacation home and everywhere. And best of all, WatchTVeverywhere is free with your Waitsfield Cable Standard or Preferred subscription.

For more information and to register for access, click here

Olympic Channel Now Available on Waitsfield Cable

September 19th, 2017

The new Olympic Channel has been added to the Waitsfield Cable channel lineup, offering fans year-round programming of Olympic Sports from around the world, highlighting American athletes and teams. You can find the Olympic Channel on Waitsfield Cable channels 37 in standard definition and 237 in high-definition. The Olympic Channel is the Home of Team USA and is a partnership between the International Olympic Committee and the United States Olympic Committee.

The Olympic Channel is available to Waitsfield Cable customers who subscribe to the Standard and Preferred Packages.   Click here to view our current Channel Guide.

Valley Resident Anneka Williams Receives National Scholarship

August 10th, 2017

Valley resident, Anneka Williams has been awarded a $2,500.00 scholarship from the Foundation for Rural Service (FRS).   FRS is a charitable foundation and was founded by the NTCA – The Rural Broadband Association, an organization representing independent, community based telecommunication companies.  Anneka was nominated by Waitsfield and Champlain Valley Telecom (WCVT), who is an active member of NTCA.

“We congratulate Anneka on her efforts as she is definitely deserving of this honor.  We wish her the best of luck as she starts her college career at Bowdoin this month,” said Roger Nishi, Vice President of Industry Relations for WCVT.

FRS provides a variety of programs, ranging from youth-based initiatives and educational materials to consumer awareness and rural economic development. The FRS Scholarship Program is made possible through the generosity of independent telecommunications companies operating in rural areas across the United States and Canada and the companies that provide goods and services to these companies.