Green Mountain Access Network Transparency Statement
Green Mountain Access (“Green Mountain Access” or “Company”) provides this Network Transparency Statement in accordance with the FCC’s Restore Internet Freedom Rules to ensure that you have sufficient information to make informed choices about the purchase of broadband services. Information about Green Mountain Access’s other policies and practices concerning broadband are available at Green Mountain Access Website.
Green Mountain Access engages in network management practices that are tailored and appropriate for achieving optimization on the network considering the particular network architecture and technology of its broadband Internet access service. Green Mountain Access’s goal is to ensure that all of its customers experience a safe and secure broadband Internet environment that is fast, reliable and affordable. Green Mountain Access wants its customers to indulge in all that the Internet has to offer, whether it is social networking, streaming videos and music, to communicating through email and videoconferencing.
Green Mountain Access’s network management includes congestion- and security-protocol-management and customers generally will not be impacted by the protocols and practices that Green Mountain Access uses to manage its network.
A. Green Mountain Access’s Network Transparency Disclosures
Green Mountain Access uses various tools and industry standard techniques to manage its network and deliver fast, secure and reliable Internet service. Green Mountain Access believes in full transparency and provides the following disclosures about its network management practices:
- Blocking: Green Mountain Access does not block or discriminate against lawful content.
- Throttling: Green Mountain Access does not throttle, impair or degrade lawful Internet traffic.
- Affiliated Prioritization: Green Mountain Access does not prioritize Internet traffic and has no plans to do so.
- Paid Prioritization: Green Mountain Access has never engaged in paid prioritization. We don’t prioritize Internet for consideration to benefit particular content, applications, services or devices. Green Mountain Access does not have plans to enter into paid prioritization deals to create fast lanes.
- Congestion Management: Green Mountain Access monitors the connections on its network in the aggregate on a daily basis to determine the rate of utilization. If congestion emerges on the network, Green Mountain Access will take the appropriate measures to relieve congestion.
On Green Mountain Access’s network, all customers have access to all legal services, applications and content online and, in the event of congestion, most Internet activities will be unaffected. Some customers, however, may experience longer download or upload times, or slower surf speeds on the web if instances of congestion do occur on Green Mountain Access’s network.
Customers using conduct that abuses or threatens the Green Mountain Access network or which violates the company’s Acceptable Use Policy, Internet service Terms and Conditions, or the Internet Service Agreement will be asked to stop any such use immediately. A failure to respond or to cease any such conduct could result in service suspension or termination.
Green Mountain Access’s network and congestion management practices are ‘application-agnostic’, based on current network conditions, and are not implemented on the basis of customers’ online activities, protocols or applications. Green Mountain Access’s network management practices do not relate to any particular customer’s aggregate monthly data usage.
Green Mountain Access monitors its network on a daily basis to determine utilization on its network. Green Mountain Access also checks for abnormal traffic flows, network security breaches, malware, loss, and damage to the network. If a breach is detected or high volume users are brought to light by complaint, Green Mountain Access provides notification to the customer via email or phone. If a violation of Green Mountain Access’s policies has occurred and such violation is not remedied, Green Mountain Access will seek to suspend or terminate that customer’s service
- Application-Specific Behavior: Except as may be provided elsewhere herein, Green Mountain Access does not currently engage in any application-specific behaviors on its network. Customers may use any lawful applications with Green Mountain Access.
- Device Attachment Rules: Customers must use either DHCP or PPPoE for authentication of point to point connections between devices on the network. There is a limit of one (1) PPPoE or DHCP session per account. For best results, Broadband modems, wireless modems, or other proprietary network gateways used on the Green Mountain Access broadband network should be provided by Green Mountain Access. Customers may attach devices of their choosing to their modems, including wired or wireless routers, laptops, desktop computers, video game systems, televisions, or other network-enabled electronics equipment. However, customers are responsible for ensuring that their equipment does not harm Green Mountain Access’s network or impair the service of other customers. Green Mountain Access is not responsible for the functionality or compatibility of any equipment provided by its customers. Customers are responsible for securing their own equipment to prevent unauthorized access to Green Mountain Access’s broadband network by third parties and will be held responsible for the actions of such third parties who gain unauthorized access through unsecured customer equipment.
- Network Security: Green Mountain Access knows the importance of securing its network and customers from network threats and annoyances. The company promotes the security of its network and patrons by protections from such threats as spam, viruses, firewall issues, and phishing schemes. Green Mountain Access also deploys spam filters in order to divert spam from an online customer’s email inbox into a quarantine file while allowing the customer to control which emails are identified as spam. Customers may access the spam files through the email. Spam files are automatically deleted if not accessed within 35 days. Spam is also limited to 300 messages.
As its normal practice, Green Mountain Access does not block any protocols, content or traffic for purposes of network management, with the exception of direct SMTP (port 25) connections from dynamic customers to the Internet. Green Mountain Access may block or limit such traffic as spam, viruses, malware, or denial of service attacks to protect network integrity and the security of our customers.
B. Network Performance
- Service Descriptions
Green Mountain Access deploys Internet access to its subscribers through hardwired broadband access DSL, Cable and Fiber to the Premise.
- Network Performance
Green Mountain Access makes every effort to support advertised speeds and will dispatch repair technicians to customer sites to perform speed tests as needed to troubleshoot and resolve speed and application performance caused by Green Mountain Access’ network. Green Mountain Access measures availability, latency, and aggregate utilization on the network and strives to meet internal service level targets.
However, the bandwidth speed at which a particular distant website or other Internet resources may be downloaded, or the speed at which your customer information may be uploaded to a distant website or Internet location is affected by factors beyond Green Mountain Access’ control, including the speed of the connection from a distant web server to the Internet, congestion on intermediate networks, and/or limitations on your own computer equipment, including a wireless router. In addition, your service performance may be affected by the inside wiring at your premise. Accordingly, you, the customer, must consider the capabilities of your own equipment when choosing a Green Mountain Access broadband service. Your computers and/or wireless or other networks in your homes or offices may need an upgrade in order to take full advantage of the chosen Green Mountain Access broadband plan.
All services are best effort.
Green Mountain Access tests each service for actual and expected access speeds at the time of network installation to demonstrate that the service is capable of supporting the advertised speed.
Customers may also test their actual speeds using the Speed Test on Green Mountain Access’ website and may request assistance by calling our business office at 888-321-0815 or by email at email@example.com.
Based on the network information Green Mountain Access receives from its monitoring efforts, Green Mountain Access’ network is delivering data transmission rates advertised for the different high-speed Internet services. To be sure, Green Mountain Access has implemented a program of testing the performance of its network by using a test protocol similar to the one sanctioned by the FCC. We installed specific network performance monitoring equipment at aggregation points across our network and conducted a series of tests using this equipment. This result applies to both upload and download data rates, and applies for measurements made both at peak times and over a 24-hour period.
- Impact of Non-BIAS Data Services
The FCC has defined Non-Broadband Internet Access Services (Non-BIAS) to include services offered by broadband providers that share capacity with Broadband Internet Access Services (BIAS) (previously known as “Specialized Services”) also offered by the provider over the last-mile facilities.
Real time services, such as Non-BIAS services, include Voice over Internet Protocol (VoIP) and Internet Protocol (IP) video services, command optimal bandwidth. As Non-BIAS traffic is combined with general Internet traffic on Green Mountain Access’s network, broadband customers could experience service delays, although very unlikely, if there is an occurrence of congestion on Green Mountain Access’s network.
GMA Video Service:
The Company offers IP video service to end-users. This non-BIAS data service does not adversely affect the last-mile capacity available for the Company’s broadband Internet access services, or the performance of such services. Customer should note that significantly heavier use of non-BIAS services (particularly IP video services) may impact the available capacity for and/or the performance of its broadband Internet access services. The Company will monitor this situation, and appreciates feedback from its customers.
C. Commercial Terms
Pricing and additional service information may be found here: Packages and Pricing.
In addition to this Network Transparency Statement, patrons may also find links to the following on the Green Mountain Access Websites:
- GMA Website
- Acceptable Use Policy
- Internet Terms and Conditions
- Additional Policies and Forms
For questions, complaints or requests for additional information, please contact Green Mountain Access at:
Business Office at 888-321-0815.
Email at firstname.lastname@example.org