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Battery Service Plan

Staying Connected During a Power Outage
In the past, traditional landline phones continued to work during power outages. However, modern fiber optic phone services require backup power to function when electricity is lost.

Without a backup battery or an alternative power source (like a generator or whole home battery backup solution), you will not be able to make any calls during a power outage – including emergency calls to 911.

What Your Battery Can and Can’t Do
WCVT provides a battery backup that powers your fiber optic voice service during a power outage.  Here is what you can expect:

  • Up to 8 hours of standby time
  • Approximately 4–5 hours of talk time
  • Additional batteries can be stacked to provide up to 24 hours of standby backup power (each battery adds an additional 8 hours)
  • Batteries are rechargeable and typically last for 5 years

Important:
The battery backup only supports voice service. It does not power:

WCVT Battery Service and Wire Maintenance Plan

Included with Fiber Voice Installation
One free battery is provided with the initial installation of fiber optic voice service. If you do not subscribe to voice service, a battery will only be installed if you choose to purchase one.

WCVT Battery Service Plan

  • $5.95 per month
  • 2-year contract required
  • Covers batteries and chargers
  • Free replacement of battery and/or charger due to performance failure
  • $50.00 early termination fee applies

Additional Battery Purchase or Replacement

  • $100.00 per additional battery
  • Full replacement of battery and/or charger at any time due to performance failure

Note: WCVT does not replace ONT batteries due to normal depletion during outages. Batteries will recharge automatically once power is restored or when using a generator.

How Can I Find Out More?

If you have any questions about fiber optics, please feel free to contact our Customer Service department at 800-496-3391 or send us an email.

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