Telephone Repair

If you are having problems with your telephone line, please try these easy steps before contacting our Repair Department. To report a trouble, contact our Repair Department 24 hours a day at 1-800-496-3393 or click here to submit an online repair request form. Please note, if you require after hours or weekend repair service, please contact our Repair Department at 1-800-496-3393.

Responsibility of Customer

You are responsible for preliminary testing to determine whether the problem is within your home or a Waitsfield and Champlain Valley Telecom facilities repair. If you request a repair visit and the problem is found to have been caused by your equipment or wiring, a $50 charge will be assessed. Please follow these easy steps to help you locate the problem.

How to Check Your Phones

• Determine if it is one phone or all phones that don't work.
• Unplug all phones and test them one at a time.
• If the problem is only with one phone, test that phone in another jack. If it still does not work, that phone is probably bad.
• If the phone works in a different jack, go back to the jack where the trouble started and test it with a different phone. If neither phone works, there may be a problem with the wiring to that jack.
• If none of the phones work after testing each phone and jack separately, the problem may be your wiring.

How to Check Your Wiring

If you have determined that there may be a problem with your wiring, follow these easy steps to determine if the trouble is your responsibility or ours.

• Locate the Network Interface Device (NID), which is typically located on the outside of your home or business (see figure 1).
• Disconnect the modular plug from the test jack (see figure 2).
• Plug a working phone into the "test jack" with a modular line cord. If you receive a dial tone, the problem is with your wiring or equipment.
• If you do not receive a dial tone, the problem is most likely with our facilities. Contact our Repair Department at 1-800-496-3393.

If you don't have a NID and follow the above test instructions and determine that there may be a problem with your wiring, please call our Repair Department and explain the situation.