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Setting Up Your New High-Speed Internet Service

Click here for High-Speed Installation Guide.

DSL Filter Installation Guide

Every device in your home that is plugged into a phone jack EXCEPT for the DSL modem requires a filter or line conditioner to keep the data signal for your High Speed Internet service and your telephone signal from interfering with each other, which can cause issues with both your telephone and Internet service. Examples […]

Protecting Your Computer and Related Devices from Electrical Damage

Power surges, outages or lightening strikes can be detrimental to electronics such as your DSL modem, router and computer. Green Mountain Access recommends proper surge protection for these devices. A DSL rated surge protector will suffice in most cases, but if your area is prone to power surges or outages, a UPS (Uninterrupted Power Supply) […]

Trouble Shooting Slow Connection Speed and “Drop” Issues

Slow speeds? Getting dropped while working online? Here is a basic trouble shooting check list to avoid and/or resolve these issues. “Reboot” Your DSL Modem Rebooting your modem is simple and may be the solution to a minor connection issue. To reboot your modem, do the following: Locate the Power cord plugged into the back of your […]

Computer Viruses

What is a Virus? A virus is program, or piece of malicious code, that is loaded onto your computer without your knowledge and runs against your wishes. Viruses often replicate themselves and are capable of spreading themselves, typically through e-mail. A common misconception with viruses is that they will be sent from someone you do […]

What are the primary and secondary DNS addresses?

Primary: Secondary:

Anti-Virus Software

Frequently we are asked ‘what kind of antivirus program do you recommend?’  The short answer is ‘none’ as we do not provide or support any specific program. However, the following programs are worth your time to investigate and try! Don’t forget to ALSO keep your Windows AND Apple operating systems up to date! avast! avast! […]