KB: Telephone Service
MaX Meeting Quick Start Guide
MaX Meeting provides audio and video conferencing over the internet, including web collaboration features such as screen sharing, whiteboard annotations, and presentation capabilities.
MaX UC Mobile Installation Guide
Learn how to download the MaX UC Mobile application to your iPhone, iPad or Android phone.
Troubleshooting Your Telephone Connection
To report a trouble, contact our Repair Department 24 hours a day at 1-800-496-3393 or click here to submit an online repair request form. Please note, if you require after hours or weekend repair service, please contact our Repair Department at 1-800-496-3393. Determine if it is one phone or all phones that don’t work. Unplug all phones and test them […]
Telephone Services: Frequently Asked Questions
Table of Contents Billing & Payment Calling Features & Voicemail Calling Areas & Long Distance Customer Support Consumer Bill of Rights Billing & Payment When is my payment due? Your payment due date is indicated on page 1 of your phone bill. If you are unable to make a payment on your account by the […]
Calling Features and Services Guide
Click here to view our calling features and services guide.
Call Trace Authorization
Click here for information on initiating a Call Trace.
Line Construction Policy
Click here to view WCVT Line Construction Policy
Auto Attendant User Guide
An Auto Attendant will quickly direct your callers to the appropriate person or information they are looking for while still maintaining that personal touch by always allowing them reach a live person. You have full control over how calls are routed to ensure your business needs are met. The Auto Attendant can be changed at […]
WCVT Voice Mail User Guide
The Voice Mail system that answers your calls whether you’re on the phone, online, or when the power goes out — just got better! We now offer a complete unified messaging system that allows you to access and manage your Voice Mail messages from the Internet, your computer, or via the phone. For more information […]
- Voice Mail
Dig Safe Information
Call before your dig…every time! Simply dial 8-1-1 or .(888)-344-7233. Dig Safe™ is committed to providing accurate and timely one-call notification to member utilities on behalf of those who excavate in Massachusetts, Maine, New Hampshire, Rhode Island and Vermont. State laws require anyone who digs to notify utility companies before starting, and for good reason. Digging can […]