Network Warning: FYI: We're seeing reports of commercial power outages in the Hinesburg & Charlotte areas. This ma...

Troubleshooting Your Telephone Connection

To report a trouble, contact our Repair Department 24 hours a day at 1-800-496-3393 or click here to submit an online repair request form. Please note, if you require after hours or weekend repair service, please contact our Repair Department at 1-800-496-3393. Determine if it is one phone or all phones that don’t work. Unplug all phones and test them […]

Telephone Services: Frequently Asked Questions

Table of Contents Bill Information Calling Features & Voicemail Calling Areas & Long Distance Customer Support Consumer Bill of Rights Billing & Payment When is my payment due? Your payment due date is indicated on page 1 of your phone bill. If you are unable to make a payment on your account by the due […]

Calling Features and Services Guide

Click here to view our calling features and services guide.

Call Trace Authorization

Click here for information on initiating a Call Trace.

Line Construction Policy

Click here to view WCVT Line Construction Policy

Auto Attendant User Guide

An Auto Attendant will quickly direct your callers to the appropriate person or information they are looking for while still maintaining that personal touch by always allowing them reach a live person. You have full control over how calls are routed to ensure your business needs are met. The Auto Attendant can be changed at […]

WCVT Conference Calling Service User Guide

Conference Calling from Waitsfield and Champlain Valley Telecom can be accessed at a moments notice without having to schedule calls through operators. You can set up a conference call and contact the people you need to reach anytime, 24 hours a day, 7 days a week. When moderating a conference, you can use the web […]

WCVT Voice Mail User Guide

The Voice Mail system that answers your calls whether you’re on the phone, online, or when the power goes out — just got better! We now offer a complete unified messaging system that allows you to access and manage your Voice Mail messages from the Internet, your computer, or via the phone. For more information […]

Dig Safe Information

Call before your dig…every time! Simply dial 8-1-1 or .(888)-344-7233. Dig Safe™ is committed to providing accurate and timely one-call notification to member utilities on behalf of those who excavate in Massachusetts, Maine, New Hampshire, Rhode Island and Vermont. State laws require anyone who digs to notify utility companies before starting, and for good reason. Digging can […]