It is Probably Not Your Internet Connection!

Wi-Fi calling is a feature that allows you to make calls over your home internet connection instead of relying on a weak cellular signal. However, if you are experiencing dropped calls, poor audio quality, or difficulty making calls, you might wonder if your internet connection is to blame.

This can sometimes happen if we replace your router and WiFi equipment (like after a fiber installation). Sometimes, phones may not reconnect to WiFi calling right away. This isn’t a problem with the fiber service — it happens because the phone is still trying to use old network information.

If you notice WiFi calling isn’t working, a quick fix is to reset the WiFi calling feature on your device. Simply turn it off, wait a few seconds, and turn it back on. You may also need to re-register WiFi calling to get it working properly on the new network. See additional helpful troubleshooting information below.

Good news: In almost all cases, your internet connection is not the problem! Wi-Fi calling depends on several factors, and a few quick troubleshooting steps can often resolve any issues. One of the following solutions will likely fix most Wi-Fi calling issues.

Common Wi-Fi Calling Issues & Solutions

1. Enable Wi-Fi Calling on Your Phone

Before troubleshooting further, make sure Wi-Fi calling is turned on:

• iPhone: Go to Settings > Cellular > Wi-Fi Calling and toggle it on.
• Android: Go to Settings > Network & Internet > Mobile Network > Advanced > Wi-Fi Calling and enable it.

2. Restart Your Phone

A simple restart can resolve many connectivity issues. Try turning your phone off and back on, or switch to Airplane Mode for a few seconds before turning it back off.

3. Stay Close to Your Wi-Fi Router

Wi-Fi signals weaken with distance and obstructions like walls, mirrors, and appliances. Plus, cell phones don’t have external antennas, so their Wi-Fi reception is not as strong as other devices. If calls drop, try moving closer to your router. If you need better coverage, we offer Whole Home Wi-Fi solutions—give us a call to learn more!

4. Adjust Your Phone’s Network Settings

Phones sometimes struggle to switch between Wi-Fi and cellular networks. To avoid interruptions, set your phone to Wi-Fi Preferred mode in the Wi-Fi calling settings to ensure it stays connected.

5. Update Your Phone’s Software

Outdated software can cause connectivity problems. Check for system updates and carrier settings updates to keep your phone running smoothly.

6. Reset Your Phone’s Network Connection

• iPhone: Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings
• Samsung devices: Go to Settings App > General Management > Reset > Reset Network Settings
• Google Pixel devices: Go to Settings App > Reset Options > Reset Mobile Network Settings
• Motorola devices: Go to Settings App > Reset Options > Reset Wi-Fi, Mobile & Bluetooth > Confirm

Note: You may need to re-enter your Wi-Fi password to connect the device to the internet.

Our team is happy to assist you! You can contact us anytime, day or night, by calling 888-321-0815.