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If your home phone service is provided with our state-of-the-art fiber optic network, it requires electric power to operate. To avoid a disruption of home voice service during a power outage – and to maintain the ability to connect to 911/e911 emergency services – we at recommend you purchase backup battery power.

Where to Obtain Your Backup Battery
WCVT would like to ensure that our customers are offered reliable backup batteries that allow you to continue to use your home voice services during a power outage. We sell an 8-hour and 24-hour backup battery to power your WCVT demarcation equipment in the event of a power outage. All the backup batteries we sell include a manufacturer’s warranty.

What Your Backup Battery Can – and Can’t – Do for You
The 8-hour backup battery sold by WCVT Communications is expected to last at up to 8 hours on standby power which equates to approximately 4-5 hours of talk time. Our 24-hour battery is expected to provide 24 hours of standby power and approximately 18- hours of talk time. The backup battery does not provide power to any services other than voice. Home security systems, medical monitoring devices, routers and other equipment will not run on a home phone backup battery. The backup battery does not power your phone handsets that may separately require power. You must have a phone capable of being plugged into a jack and running off the backup battery should your home power fail.

Proper Care and Use of Your Battery
The ability of the backup battery to power your phone service can be affected by many factors including the age of your battery, improper home wire groundings and unprotected power surges, manufacturer defect, improper storage conditions, or failure to keep the power pack plugged in. Environmental factors such as temperature can shorten your battery’s useful life. We recommend that you store your battery above 41°F and below 104°F. Our batteries are rechargeable and provide both an audible alarm and LED lights to indicate bad battery, low battery, and utility line power failure. Batteries that continue to indicate a malfunctioning alarm despite the battery being plugged into a working power outlet may indicate that the battery has failed and needs to be replaced. Testing of your battery may be conducted by unplugging the unit to confirm that it is functioning as intended.